For Outage reporting, please contact the appropriate outage report number below according to your service area. The outage report lines are open 24×7.

If you live in the American Electric Power (AEP – North and Central/ WTU & CP&L) service area or your ESIID begins with either 1003 or 1020.
Please call 1-866- 223-8508

If you live in the ONCOR/TXU service area or your ESIID begins with 1044.
Please call 1-888-313-4747

If you live in the Centerpoint/Reliant service area or your ESIID begins with 1008.
Please call 1-800-332-7143

If you live in the Texas New-Mexico Power (TNMP) service area or your ESIID begins with 1040.
Please call 1-888-866-7456

OnPAC Energy
PO Box 700127
Dallas, TX 75370-0127

Toll-free : 1-866-696-6722
Hours: 8:30am-5:30pm CPT
info@onpac.com

Power Outage?
Contact your utility.

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